Technical Support Specialist

Our Courses

Technical Support Specialist

This course provides a comprehensive introduction to cloud platforms, infrastructure automation, and modern DevOps practices. Students will gain practical experience with leading cloud providers (AWS, Azure, Google Cloud), containerisation with Docker, orchestration with Kubernetes, and infrastructure as code using Terraform. The curriculum also covers CI/CD pipelines, monitoring and logging, and security in cloud environments. Through labs, projects, and real-world simulations, learners will develop the skills to build reliable, secure, and automated cloud solutions.

Overview

The Cloud Engineering & DevOps course is structured into three modules that progressively build from core foundations to advanced practices. In the first month, learners are introduced to cloud computing fundamentals, exploring services across AWS, Azure, and Google Cloud, alongside essential concepts in networking, storage, and compute. The second month focuses on containerisation with Docker, orchestration using Kubernetes, and infrastructure automation with Terraform and Ansible. In the final month, students gain hands-on experience with CI/CD pipeline implementation using tools like Jenkins, GitHub Actions, and GitLab CI, as well as monitoring with Prometheus and Grafana, cloud security best practices, and cost optimisation.

Career Opportunities

Graduates of the Cloud Engineering & DevOps course are prepared for roles such as Cloud Engineer, DevOps Engineer, Site Reliability Engineer (SRE), Infrastructure Engineer, or Platform Engineer. These positions are highly in demand across industries like fintech, healthcare, e-commerce, and enterprise IT, offering opportunities for both in-house and remote work.

Graduate Benefits

Completing this course offers both immediate and long-term career benefits. Learners can expect to gain:

Portfolio Project Showcasing
- End-to-end capstone project deploying a cloud-native application using CI/CD, Kubernetes, and monitoring tools.
- Shareable GitHub repository with infrastructure code, pipeline configuration, and deployment documentation.
Personalised Career Support
- Resume and LinkedIn profile optimisation tailored to cloud and DevOps roles.
- Mock technical interviews with cloud/DevOps scenario-based questions.
- Guidance on certifications such as AWS Certified Solutions Architect, Microsoft Azure Administrator, or Certified Kubernetes Administrator (CKA).
Global Employability and Salary Range
- Training aligned with global industry standards and tools widely adopted in DevOps and cloud engineering.
- Suitable for roles in startups, enterprises, and freelance DevOps consulting.
- Entry-level salaries typically range between £40,000 and £70,000+, with senior DevOps and Cloud Engineers earning £90,000+ depending on expertise and location.