Terms & Conditions

These terms and conditions govern your use of the Branxl Academy platform and services operated by Branxl Ltd (“we”, “our”, “us”).

1. Acceptance of terms

By enrolling in a Branxl Academy programme, creating an account, or using our website and learning platform, you agree to these terms and our Privacy Notice. If you do not agree, you must not use our services. Where you enrol through an employer or sponsor, you remain personally responsible for complying with these terms unless we agree otherwise in writing.

2. Who we are

The services are operated by Branxl Ltd, a company registered in the United Kingdom (“Branxl”, “we”, “us”). Programme descriptions, dates, and prices on our website form part of your agreement together with any written confirmation we send you (including checkout receipts or enrolment emails).

3. Accounts, sign-in, and security

You must provide accurate contact details and keep your password or sign-in links confidential. You are responsible for all activity under your account. Tell us promptly at contact@branxlacademy.com if you suspect unauthorised access. We may suspend or close accounts where we reasonably believe there is fraud, sharing of login credentials, or a risk to other users.

4. Enrolment, fees, and VAT

A place on a cohort is offered subject to availability. Unless we say otherwise, prices shown on our website are inclusive of applicable UK VAT (typically 20%). Your contract is formed when we confirm your enrolment and payment (or, for agreed manual enrolments, when we confirm your place in writing).

Online checkout is processed securely via Stripe. Where you pay by bank transfer, invoice, or another route we have approved, the same fee, VAT, and refund rules apply unless we have agreed a documented exception with you in advance.

5. Payment plans, instalments, and arrears

If you are on a split or extended payment plan, you must pay each instalment by the due date we confirm to you (on the platform, by email, or in a written schedule). Missing an instalment may mean we suspend access to live sessions, recordings, or mentor bookings until your account is brought up to date, and may ultimately lead to withdrawal from the cohort without a refund of amounts already due for teaching delivered, where permitted by law.

We may charge reasonable administration fees for repeated failed payments or recovery of debt, where permitted by law. If you foresee difficulty paying on time, contact us before the due date so we can discuss options.

6. Programme delivery and changes

Programmes are delivered primarily through live online sessions on dates we publish for your cohort. We may make minor timetable adjustments (for example, moving a session by a short period or substituting an instructor) where necessary to maintain quality. If we cancel a cohort before it starts, you will be offered a transfer to another cohort or a refund of amounts paid for that cohort.

You are responsible for your own internet connection, hardware, and software needed to participate. We are not liable for disruption caused by third-party tools (including video platforms) outside our reasonable control.

7. Attendance, conduct, and community

You agree to attend sessions punctually, participate respectfully, and follow instructions relating to breakout rooms, chat, and shared documents. Harassment, discrimination, hate speech, or deliberate disruption of learning may result in immediate removal from sessions or the programme.

8. Recordings, materials, and replay access

Session recordings and downloadable materials are provided for your personal study in connection with the programme you are enrolled on. You must not download, copy, scrape, or redistribute recordings or materials to others, use them to train AI models for redistribution, or use them for commercial training outside the programme without our written consent.

Replay or library access may be time-limited after your cohort ends, as described at enrolment or in your student dashboard. When access expires, you must cease using retained copies of our proprietary content.

9. Intellectual property

All course content, branding, and platform features are owned by Branxl Ltd or our licensors. No licence is granted except as expressly stated in these terms. Feedback you voluntarily provide may be used to improve our services without obligation to pay you.

10. Cancellation and refunds

You may request a full refund within 14 days of enrolment, provided your cohort has not yet commenced and you have not consumed a substantial part of the service (for example, attended multiple live sessions or downloaded extensive materials), in line with applicable consumer regulations. Once a cohort has started, refunds are not usually available except where required by law or at our discretion in exceptional circumstances.

To cancel or request a refund, email contact@branxlacademy.com from the address on your account and include your cohort name. We will confirm processing within a reasonable time; refunds, when due, are made to the original payment method where possible.

11. Communications and marketing

We will send operational emails about your enrolment, payments, and sessions. Where permitted, we may also send news or offers; you can opt out of non-essential marketing using the link in those messages. See our Privacy Notice for how we use personal data.

12. Limitation of liability

Nothing in these terms excludes or limits liability that cannot be limited under applicable law (including death or personal injury caused by negligence, or fraud). Subject to that, Branxl Ltd is not liable for indirect or consequential loss, loss of profit, or loss of opportunity arising from your use of the platform. Our total liability for any claim relating to a specific programme is generally capped at the total fees you paid to us for that programme, except where a higher minimum applies by law.

13. Changes to these terms

We may update these terms from time to time. Material changes will be highlighted on this page with an updated “Last updated” date. Continued use of the platform after changes may constitute acceptance where we are entitled to rely on that under law; for enrolled students, changes that adversely affect your core rights will be communicated reasonably in advance where required.

14. Governing law and disputes

These terms are governed by the laws of England and Wales. Courts in England and Wales have non-exclusive jurisdiction, without prejudice to mandatory rights you may have as a consumer in your country of residence.

15. Contact

For questions about these terms, contact Branxl Ltd at contact@branxlacademy.com.